A complete, front-to-back e-commerce solution or the tools necessary to successfully complete an online purchase and is a part of the free or paid shopping cart package offered online. An E-commerce solution caters to your specific needs with the right solution that can serve fruitful. There are a variety of e-commerce solution tools to accommodate your specific need, complete web store hosting and maintenance, pulling pricing, tax, shipping, stock, and order total web and email order processing, electronic software delivery (ESD) that supports real-time credit card processing, web customer service response, specialized IT team for your technical support and integrated fulfillment solutions. An entire storefront can now be created simply by adding a “Buy now” button to the site. Customers can place an order on our secure system and get instant verification of product availability, pricing, tax calculation, shipping cost, total order cost and order confirmation.
The extensible e-commerce solution in most of the e-commerce websites is powered by industry leading technology with enterprise web store solutions that are easy to deploy and maintain to integrate with critical business operations with advanced discounting and promotional strategies implemented to the optimum level with a Microsoft SQL Server database or Oracle 10i Server that offers stability and scalability across web servers to quickly deploy sophisticated e-commerce solutions that integrate with critical business systems for streamlined sales and fulfillment processes, to provide with a rich shopper experience, enterprise modules, design, custom development, and training services to ensure rapid deployment of productive skills.
E-commerce websites have their very own customer service representatives who are very courteous, professional, and well trained to offer all required assistance 24/7 relevant to the e-commerce solutions provided. Representatives have up-to-the-minute information at their fingertips using integrated ordering system to offer accurate and expedient service. Within seconds they can assist your customers’ needs, from taking an order, answering product and billing questions to tracking an order and providing an RMA. These quick, efficient and cost-effective services have resulted in very high customer satisfaction for both our clients and their customers. E-commerce solutions are easy to implement and used successfully via the call center phone system that incorporates efficient skill based and result oriented routing for the calls to get automatically distributed to the most qualified and trained representatives for efficient, high quality service. The representatives take care of the phone orders, pre-sales questions, inside sales, upgrade order processing, technical support, back office accounting, data entry, online chat / live Chat, Email and fax correspondence, direct mail processing, shipment tracking, credit card processing and literature requests.
